Shipping Policy
At GreatLens1, we are committed to delivering your orders efficiently and reliably. Please review our shipping policy below to understand how we process and deliver your purchases.
Shipping Destinations
We currently ship to the following regions:
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United States
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Canada
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United Kingdom
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Australia
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And Others
info@greatlens1.com to inquire about possible shipping options.
Processing Time
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All orders are processed within 1-3 business days (Monday to Friday, excluding holidays).
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You will receive a confirmation email with tracking information once your order has been shipped.
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Please note that orders placed after 12:00 PM (local time) will be processed on the next business day.
Shipping Times & Costs
| Destination | Shipping Method | Estimated Delivery Time | Shipping Cost |
|---|---|---|---|
| United States | Standard Shipping | 5-7 business days | $5.99 |
| Canada | Standard Shipping | 7-10 business days | $5.99 |
| United Kingdom | Standard Shipping | 5-8 business days | £4.99 (Free over £40) |
| Australia & New Zealand | Standard Shipping | 7-12 business days | $7.99 (Free over $80) |
Note: Delivery times are estimates and may vary depending on external factors such as customs clearance, holidays, or unforeseen delays.
Order Tracking
Once your order has shipped, you will receive a tracking number via email. You can track your order using the provided link or by visiting the carrier’s website.
If you do not receive tracking information within 5 business days, please contact us at info@greatlens1.com.
Customs, Duties & Taxes
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For international orders, the recipient is responsible for any applicable customs fees, duties, or taxes imposed by their country.
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Customs policies vary by country; please check with your local customs office for further information.
Delayed or Lost Packages
If your order is delayed or lost during transit, please contact our support team as soon as possible. We will work with the shipping carrier to resolve the issue.
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A package is considered lost if it has not been delivered within 20 business days of shipment.
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For any shipping-related issues, email us at info@greatlens1.com.
Incorrect Shipping Address
Please ensure your shipping address is correct at checkout. If an incorrect or incomplete address is provided:
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Orders may be delayed or returned to us.
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Customers are responsible for any additional shipping costs to resend the package.
Contact Us
For questions or concerns regarding your order, feel free to contact our customer support team:
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Email: info@greatlens1.com
Thank you for shopping with GreatLens1! We appreciate your trust and are dedicated to providing an exceptional shopping experience.