FAQ

FAQ

Is the listed price for one pair or a single lens?

The price displayed on the website is for one pair of lenses (2 lenses and 1 lens case).

Why hasn't my package shipped yet?

Please allow 1-3 business days for processing, excluding weekends and public holidays.

What is the processing time for new orders?

Processing times typically range from 1 to 3 business days, excluding weekends and public holidays. The estimated time of arrival (ETA) countdown begins once the order status updates to "Fulfilled."

During peak periods, such as Halloween and Black Friday, there may be slight delays in processing and updating tracking numbers. However, rest assured that your order will be shipped within the 7-business-day processing window, though the tracking number may take a bit longer to update. We appreciate your patience and understanding.

Can I modify my order after it has been placed?

Yes! Please email our customer service team at info@greatlens1.com as soon as possible. We can only modify your order if it has not yet been shipped.

To avoid any delays, kindly check the availability of the item on our website before requesting a change.

PAYMENT

What payment options do you accept?

We accept payments from major credit/debit cards including Visa, MasterCard, American Express, and more. We also accept Google Pay.

Why was my transaction not completed?

There are several reasons why a transaction may not go through:

  • Bank Denied: The bank has refused to complete the payment. Please contact your card issuer/bank to authorize the transaction.
  • Invalid Card Details: Incorrect cardholder name, card number, expiry date, or security code.
  • Card Declined: Insufficient funds or an invalid card type.
  • Loading Error: A slow internet connection during the transaction caused a timeout.
  • User Action: The user clicked "Cancel Payment."

What should I do if my order is unsuccessful?

If your payment is declined, your order will be automatically frozen, and no payment will be processed.

To ensure your order is not declined in the future, we recommend the following:

  1. Verify that your card details are entered correctly.
  2. Check with your card issuer to confirm the payment was not declined.
  3. Clear your browser cache and delete cookies, or try using a different browser to complete your purchase.
  4. For further assistance, contact info@greatlens1.com.